Jump to content
Onda Forum
Gearbest Promotion Summer Coupon Special promotion
  • Announcements

    • Krzysiek

      Onda V80 Plus CHAMPAGNE GOLD under 100$   07/31/2017

      Onda V80 Plus CHAMPAGNE GOLD under 100$ Onda V80 Plus Tablet PC
      Onda V80 Plus is equipped with a Retina 10-point touch display, brings your photos and videos to life. Powered by Intel Cherry Trail X5-Z8350 processor, offers you smooth operation and stable multitasking experience. Decent cameras for capturing memorable moments and high quality pictures in daily life. Dual band 2.4GHz / 5.0GHz WiFi supported, ensures you high-speed surfing. 

      Main Features:
      ● Android 5.1
      Allows you to remain connected and productive
      ● Intel Cherry Trail X5-Z8350 Quad Core 1.44GHz, up to 1.92GHz
      Ultra-low-voltage platform and quad-core processing provide maximum high-efficiency power to go
      ● Intel HD Graphics 400 GPU
      Better and faster in playing games and watching videos than the previous generation
      ● 8.0 inch 10-point Touch Screen with 1920 x 1200 Resolution
      Offers good experience for watching videos and browsing the Web 
      ● 2GB RAM 32GB ROM
      Provides enough room for your use, can suit all your needs
      ● Dual Cameras for Photos and Face-to-face Chat
      2.0MP AF rear-facing camera + 2.0MP front camera let you capture memorable moments or chat with friends
      ● Dual Band 2.4GHz / 5.0GHz WiFi
      802.11b/g/n/ac wireless Internet, allows you to connect to the Web while within range of an available wireless network You Can now buy it for 99,99$ Link:  Onda V80 Plus CHAMPAGNE GOLD  Use Coupon: V80PLUS
mgv1

How to fix i2c HID Device data failure

Recommended Posts

mgv1    1

Hi

Just received the tablet but it displays the boot error "i2c HID Device data failure" and so the touchscreen does not work. Is there an easy way to reload the drivers?

Any help appreciated.

Thanks,

M

Share this post


Link to post
Share on other sites
Blandroid    72

I would send it back..............receiving a tablet that doesn't work is unacceptable IMO. 

Fair enough that we all like tinkering around with our devices but you shouldn't have to do that in order to be able to use it straight out of the box.

I'd return it and buy one somewhere else.

Share this post


Link to post
Share on other sites
mgv1    1

It's not acceptable, especially as I paid for expedite shipping and it took a month. Searching for "GET I2C HID Device failure" online results in "driver issues" rather than firmware and so I'd rather tinker than pay for the return to try and get a refund from China. If it's just some drivers that need reloading then I'm ok with that.

Share this post


Link to post
Share on other sites
mgv1    1

UPDATE:

So I've got the Tablet up and running by connecting a keyboard and mouse. Now I can use the touchscreen and Android. The Windows is stuck at 64% on a never ending reset cycle. Once I figure this out we'll be good.

Share this post


Link to post
Share on other sites
mgv1    1

SUCCESS - Onda V919 Dual boot working great now.

Found this and followed the instructions and get it working. You need an OTG cable and a USB hub so you can connect a keyboard and mouse.

4. The screen can't normal operate after upgrade.
Solution:

1) Connect the mouse and keyboard with OTG cable,

2) download both files - Windows10 driver and the original driver,

3) install the Windows 10 driver first (don't restart) and then install the original driver.
 


Windows10 driver:

http://www.ondaforum.com/files/file/485-onda-tablet-win10-driver-package-rar/

 

Original driver:

http://www.ondaforum.com/files/file/475-v891-dual-v5_drivers_install-20150611rar/

Note:

If Windows gets stuck in a loop then use this program to make a bootable USB. Start the tablet and hit Enter. Go into Bios save page and click on the the USB, Windows should now boot and you can try startup repair. I ended up having to do a full reset and then re-loaded the two files above.

32 bit - http://www.ondaforum.com/files/file/487-mediacreationtoolexe/

 

Share this post


Link to post
Share on other sites
NauZTF    2

I has the same problem , or similar. On both ANdroid and Windows, ((I2C HID Geti2CDEvice data failure

i cant find a method for solved this :(

Share this post


Link to post
Share on other sites
mgv1    1

I has the same problem , or similar. On both ANdroid and Windows, ((I2C HID Geti2CDEvice data failure

i cant find a method for solved this :(

I posted the steps you need to take above, this will get you operational.

Share this post


Link to post
Share on other sites
NauZTF    2

Hi :)

 

Doesnt work this method

 

After install the Win10 drivers i start the original drivers and not install some drivers like i2c drivers (same name than issue on startup) and keep tablet wiouth work touchscreen

 

I try to put files manually of i2c drivers in system32 and windows/inf but keep wiouth work

This is straign, why touchscreen also dowsnt work in android? (same message) Android not has own files of drivers?

I dont understand, i lost patience, i has 3 V919 with same issue, i repeat different method during all day, not find a solution :(((

Share this post


Link to post
Share on other sites
mgv1    1

Hi :)

 

Doesnt work this method

 

After install the Win10 drivers i start the original drivers and not install some drivers like i2c drivers (same name than issue on startup) and keep tablet wiouth work touchscreen

 

I try to put files manually of i2c drivers in system32 and windows/inf but keep wiouth work

This is straign, why touchscreen also dowsnt work in android? (same message) Android not has own files of drivers?

I dont understand, i lost patience, i has 3 V919 with same issue, i repeat different method during all day, not find a solution :(((

So let me try to help. You are not following the instructions but trying to manually install drivers. Here's how to get it working:

After resetting windows you will now have a tablet that can be booted to windows or Android but the touchscreen doesn't work. This is because you need to open windows and load the two driver files. Do not resart click "no" if it asks and load the onda driver. The touchscreen will now work in Windows and Android.

If you want to boot into the other operating system hold down the up volume key + power button. Here's the drivers again:

 

Windows10 driver:

http://www.ondaforum.com/files/file/485-onda-tablet-win10-driver-package-rar/

 

Original driver:

http://www.ondaforum.com/files/file/475-v891-dual-v5_drivers_install-20150611rar/

Note:

If Windows gets stuck in a loop then use this program to make a bootable USB. Start the tablet and hit Enter. Go into Bios save page and click on the the USB, Windows should now boot and you can try startup repair. I ended up having to do a full reset and then re-loaded the two files above.

  • Upvote 1

Share this post


Link to post
Share on other sites
NauZTF    2

First install Win 10 drivers (ur links) and after this not restart for install the v891 driver pack, right? and after this now i can restart , right?

When i installed the second driver pack Ioc drivers not installed, the first 10x drivers aprox not installed succesfully

 

I try this with the 3 tablets around 30 times, doest work, and i dont know more options for try :( this is indignant :(

I go to try again

 

And very thanks for u help :9 and sorry for my horrible english 

Share this post


Link to post
Share on other sites
NauZTF    2

what windows firmware u usea?

 

My history is than my tablets from factory has WIN10 but  i change windows 10 for a standard version of windows, after this tablet give this error. The another 2x tablets are received with same problem, maybe used tablets and selling again, is exactly same issue..... i try to installed win 10 TH2 version, maybe installing the old win 10 firmware ur instructions works?... i thinbking this, can u confirm me the steps of "ur history"? if u changed of win 8.1 to 10, or when u reinstall and work u use the win 10 firs version of firmware?

 

i go to download win 8.1 and win 10 first version... i nedd try all.... :(

Share this post


Link to post
Share on other sites
mgv1    1

what windows firmware u usea?

 

My history is than my tablets from factory has WIN10 but  i change windows 10 for a standard version of windows, after this tablet give this error. The another 2x tablets are received with same problem, maybe used tablets and selling again, is exactly same issue..... i try to installed win 10 TH2 version, maybe installing the old win 10 firmware ur instructions works?... i thinbking this, can u confirm me the steps of "ur history"? if u changed of win 8.1 to 10, or when u reinstall and work u use the win 10 firs version of firmware?

 

i go to download win 8.1 and win 10 first version... i nedd try all.... :(

I had Windows 10 installed but it was corrupted so I booted from a USB stick and did a reset. If you can boot from a USB then you can try using the recovery section. Here's a link with everything you need to know to try recovering or going back to an earlier version like 8.1:

 

http://windows.microsoft.com/en-us/windows-10/windows-10-recovery-options

Share this post


Link to post
Share on other sites
NauZTF    2

Tablet powr on correctly. but after install the 2 packs files all keep same... same issue, i recovery the tablet many times, always same problem

For this i ask u if when u reinstall windows u install the old win 10 firmware, or the newest win 10 firmware "TH2 VERSION" 

I tried with th2 version, but i downloading the old firmware of win 10 for try again ur solution, i go to try soon, and write again if is solved with the old firmware :) 

 

My english is stupid, sorry, and very thanks for all help

Share this post


Link to post
Share on other sites
NauZTF    2

impossible solved, , i try to install the old firmware of windows, keep the problem... i install first the win 10 drivers and after the original drivers, but i2c drivers not installed sucessfully , i dont understand why dosnt work

Share this post


Link to post
Share on other sites
codric    1

Is there any solution? I received the tablet with the same error, and the above thing does not helped for me at all.  Btw i have noisy screen and flickering even in bios (not only in windows10). What is strange, if i boot to android, the screen is starting to operate normally (no more noise, flickers)  after the first Onda boot screen. Of course without touchscreen.

Edited by codric

Share this post


Link to post
Share on other sites
mgv1    1

I have had the problem reoccur and not been able to fix it yet. The above method worked for me after a full Windows "restore". It seems that Windows auto updated and this broke the touch screen driver. I have tried disabling the permissions, running safe mode and executing the files in Administrator mode but cannot get the touchscreen to work at the moment. I've ordered a second unit so when it arrives I'll backup the drivers and copy across to see if that corrects the fault.

If anyone else discovers a fix please post it here.

Thanks

Share this post


Link to post
Share on other sites
mgv1    1

Possibly the chip. I'm no expert but I don't understand why the drivers worked after the fresh install and now don't after Windows updated itself. The devcon.exe failed to run message seems to mean there is a loading error for the driver. Maybe it sees the error in the Goodix chip and that's why they don't load?

Any tech savvy people here please chime in with your thoughts......

Share this post


Link to post
Share on other sites
sholohov    0

Hello! On aliexpress I bought a tablet Onda V919 Air Dual Boot 9.7 Win10 + Android. When you first boot the tablet gave an error like this, the touch screen does not work. I opened the a dispute with the seller. He asked serial number at the еablet and offered to send me some firmware!

Edited by max0tt0
misprint

Share this post


Link to post
Share on other sites
codric    1

Just fixed the problem. You should open the tablet, and reconnect all flat cables of  the touch screen and the touch screen pcb to the main board (2 connectors for the touch screen, 2 connectors for the LCD).  Now everything works fine :)

  • Upvote 1

Share this post


Link to post
Share on other sites
mgv1    1

Just fixed the problem. You should open the tablet, and reconnect all flat cables of  the touch screen and the touch screen pcb to the main board (2 connectors for the touch screen, 2 connectors for the LCD).  Now everything works fine :)

Unbelievable, I just opened the thing up and removed and then reconnected the flat cables and now everything works fine.

Thanks Codric, that's a good find and easy fix.

Share this post


Link to post
Share on other sites
mgv1    1

What you need to disconnect and reconnect the connectors? How to disconnect?

 

 First peel off the tape covering the connectors, but keep it for after you're done. Preferably with something non-conductive, your fingernail, a toothpick or if you have to a small flat screwdriver to lift up the flap on each connector black piece. It works like the lid of a piano, you lift up the flap and then the cable will slide out. I wiped the connector cable with alcohol to clean the contacts and then slid back (fully) into place and close the flap to secure the cable.

There is also a snap together (vertically) connector. It the photo its the one in the middle under the black rectangle on the gold film. I peeled this up to release and then snapped down into place with finger pressure directly on the black rectangle.

This should do it.

Share this post


Link to post
Share on other sites
hoodeeni    0

Tried all the above with no success. However kept on updating Windows 10 to 1511 and its now good -cannot quite believe. Also touch screen works in Android too.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now




Gearbest Tablet-PC Promotion promotion





  • Recently Browsing

    No registered users viewing this page.

×